Quality Manager
Job Title: Quality Manager
Location: Washington, DC Metropolitan Area (Onsite)
Employment Type: Full-Time
Who We Are
Management Solutions, LLC (MSLLC) is an award-winning management consulting firm delivering solutions for our partners’ most complex challenges. Since 2002, we have supported federal and commercial clients through expertise in project and program strategy, delivery and implementation, engineering and technical advisory services, workforce solutions, and digital solutions.
We are distinguished by our reputation for managing mission-critical projects and helping organizations improve performance through innovative, people-centered solutions. MSLLC has been recognized as Small Business of the Year by the U.S. Small Business Administration, the Department of Energy, and Oak Ridge National Laboratory and has been named one of the Top Employers in the Greater Knoxville area.
Why Join Our Team
At Management Solutions, we believe our people are the foundation of our success. We are committed to fostering a collaborative and caring culture where employees feel valued, supported, and empowered to grow. We seek professionals who think critically, solve complex problems, and are dedicated to building and sustaining a high-performing, people-centered organization.
Job Summary
Management Solutions is seeking a Quality Manager to support delivery of mission-critical services within a federal IT and cybersecurity environment. This role is client-facing and supports program leadership in establishing, implementing, monitoring, and continuously improving quality management processes associated with large, complex federal initiatives involving cyber operations, IT modernization, and mission systems.
The Quality Manager provides subject matter expertise in quality assurance, quality control, process improvement, and program governance to help the organization meet mission-critical objectives. This role includes developing and maintaining quality management frameworks, ensuring compliance with contractual and regulatory requirements, facilitating continuous improvement initiatives, and supporting program execution in a highly regulated federal environment. The position requires strong analytical skills, technical knowledge, leadership capability, and the ability to engage effectively with senior government stakeholders, including Intelligence Community organizations.
This position is required to be performed onsite within the Washington, DC metropolitan area.
Key Responsibilities:
Quality Management & Client Delivery
Serve as the Quality Manager supporting delivery of consulting services within a federal IT and cybersecurity environment.
Provide subject matter expertise in quality assurance, quality control, process improvement, and program quality management.
Develop, maintain, and execute comprehensive Quality Management Plans (QMPs) aligned with program objectives and contractual requirements.
Establish quality standards, performance measures, and acceptance criteria for program deliverables and services.
Support government leadership in implementing quality-focused governance and continuous improvement processes.
Ensure quality management activities align with client strategic goals and federal mission requirements.
Maintain consistent billable utilization aligned with organizational and contract expectations.
Represent the organization professionally in all client engagements.
Quality Governance & Program Execution
Establish and maintain quality management frameworks, methodologies, standards, and governance processes.
Lead quality assessments and reviews across technical, operational, cybersecurity, financial, and organizational domains.
Develop and maintain quality dashboards, scorecards, corrective action plans, and continuous improvement initiatives.
Facilitate recurring quality review boards, governance meetings, and stakeholder working groups.
Coordinate with project and program leadership to ensure quality standards are integrated throughout the program lifecycle.
Monitor performance trends and identify opportunities to improve effectiveness, efficiency, and service delivery.
Support integration of quality management activities into project planning, execution, and reporting processes.
Ensure quality documentation is maintained and aligned with federal requirements and organizational standards.
Governance, Quality & Reporting
Track and report quality performance, corrective actions, continuous improvement initiatives, and quality trends across the program.
Develop executive-level quality briefings, dashboards, metrics, and reporting artifacts.
Provide periodic quality assessments and strategic recommendations to senior government leadership.
Conduct root cause analyses and trend analyses to identify systemic issues and recommend corrective actions.
Maintain quality governance processes and associated documentation.
Support audits, inspections, assessments, and compliance reviews related to quality management activities.
Ensure traceability of findings, corrective actions, preventive actions, and continuous improvement efforts.
Support initiatives related to cyber operations, IT infrastructure, cloud services, and mission systems.
Coordinate with cybersecurity, engineering, and operational stakeholders to ensure quality requirements are incorporated into program execution.
Ensure compliance with cybersecurity, information assurance, and contractual quality requirements.
Support quality activities related to federal cybersecurity frameworks and federal requirements.
Evaluate operational performance and service delivery effectiveness across program functions.
Translate technical quality findings into actionable insights for non-technical stakeholders and executive leadership.
Support quality reviews involving classified environments and sensitive mission systems.
Stakeholder Engagement & Communication
Interface with senior government leadership, stakeholders, and clients to support quality-focused decision-making.
Facilitate quality working groups, executive briefings, governance meetings, and program reviews.
Present quality assessments, corrective actions, and continuous improvement recommendations to leadership audiences.
Coordinate across multiple organizations to ensure quality visibility, accountability, and consistency.
Support high-visibility communications and executive engagements involving program quality performance.
Foster collaboration between technical, operational, and leadership stakeholders to address quality challenges and improve outcomes.
Team Leadership & Oversight
Lead and coordinate cross-functional teams supporting quality management activities.
Provide mentorship and guidance to junior staff supporting quality, cybersecurity, and program management functions.
Support staffing coordination and resource planning related to quality management efforts.
Ensure timely execution of corrective actions, preventive actions, and assigned workstreams.
Promote adoption of quality management best practices across the program.
Support continuous improvement initiatives related to governance, quality management, and organizational effectiveness.
This position may perform other duties as assigned.
Required Qualifications:
Minimum of 10 years of relevant professional experience in quality management, quality assurance, program management, cybersecurity, enterprise governance, or related disciplines within federal environments.
Bachelor's degree from an accredited university in a relevant field.
A postgraduate degree in a related field may substitute for up to 6 years of required experience.
Demonstrated expertise in quality management, governance, process improvement methodologies, and federal program execution.
Experience developing and managing Quality Management Plans, quality assurance processes, corrective action programs, and executive reporting.
Strong understanding of cybersecurity, IT operations, cloud technologies, and federal mission environments.
Experience supporting federal agencies.
Demonstrated ability to brief senior government leadership and facilitate executive-level decision-making.
Proven ability to coordinate across multiple stakeholders in complex operational and technical environments.
Strong analytical, organizational, and communication skills.
Ability to operate independently within a complex program structure.
Hold a Q clearance or TS/SCI clearance.
Ability to work onsite within the Washington, DC metropolitan area.
Preferred Qualifications:
Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Auditor (CQA), Certified Quality Improvement Associate (CQIA), Project Management Professional (PMP), Lean Six Sigma Black Belt, or equivalent certification.
Experience or familiarity with Intelligence Community directives, governance structures, and mission environments.
Experience supporting federal cybersecurity programs, security operations, or enterprise IT modernization initiatives.
Knowledge of federal governance, quality, and compliance frameworks, including NIST, FISMA, FedRAMP, CMMI, ISO 9001, and related standards.
Experience supporting audits, compliance assessments, performance management programs, and continuous improvement initiatives.
Prior experience in a consulting or professional services environment.
Work Authorization: U.S. Citizenship required due to federal contract requirements.
Working Conditions: This position is primarily performed in an office environment or a home office setting. Employees will be required to use a computer and other office equipment for extended periods.
What We Offer:
Management Solutions offers a comprehensive benefits package including: Medical, Rx, Dental and Vision Insurance, company paid short-term disability and life insurance, 401k plan with up to a 5% match with immediate vesting, Flexible Spending Accounts, PTO, paid holidays, and more!
Management Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applications from individuals of all backgrounds and experiences.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not a complete list of skills, efforts, duties, responsibilities or working conditions associated with it.
Management Solutions LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.